iStorage

This is the worst storage facility EVER!!! (iStorage on Union Road, White House, TN) The gate is constantly broken and left wide open 24 hours a day!!!

So you are not paying for secured storage at all...but you are definitely being charged for it!!!

They like to raise your rent very shortly after you move in. And they don't cut you any slack for having an open gate that anyone can just go in and have full access to your lockers any time of day. I got one little discount once after I had to raise *** but after that they charged me even more and raised prices.

Then they told me I could move out...and wouldn't get back to me with a move out date til it was too late to get out of there and they charged me an extra month with late fees. Scam artists!!!

Said they couldn't get back to me because they were closed due to bad weather...but were literally messaging me remotely while the office was closed to tell me that...so they can email without being at the office!!! So they are liars too!!!

Just all around bad people to rent from.

I even went into the office one time to update my change of address because their worthless website wouldn't do it...and the office girl took it upon herself to register me for automatic payments to come out of my bank account when I did that...pretty sure that was illegal!!!

Stay away from this place... that's the best advice I can give!!!

This is the worst storage facility EVER!!! (iStorage on Union Road, White House, TN) The gate is constantly broken and left wide open 24 hours a day!!!

So you are not paying for secured storage at all...but you are definitely being charged for it!!! They like to raise your rent very shortly after you move in. And they don't cut you any slack for having an open gate that anyone can just go in and have full access to your lockers any time of day. I got one little discount once after I had to raise *** but after that they charged me even more and raised prices.

Then they told me I could move out...and wouldn't get back to me with a move out date til it was too late to get out of there and they charged me an extra month with late fees. Scam artists!!! Said they couldn't get back to me because they were closed due to bad weather...but were literally messaging me remotely while the office was closed to tell me that...so they can email without being at the office!!! So they are liars too!!!

Just all around bad people to rent from. I even went into the office one time to update my change of address because their worthless website wouldn't do it...and the office girl took it upon herself to register me for automatic payments to come out of my bank account when I did that...pretty sure that was illegal!!!

Stay away from this place... that's the best advice I can give!!!

They are worthless.. I spoke to two different customer service reps and both told me they they were escalating my issue to upper management and that someone would be getting a hold of me...

that never happened!!! They are the worst storage facility I have ever used in my life!!! And an added note...I went to move out of there worthless storage unit and all of my boxes in the back of my unit were soaking wet so their *** units leak too!!!

And I got the pleasure of meeting one of my neighbors who was also moving out for the same terrible treatment and they also never received notice of price increases and and they had automatic payments come out each month and management would purposely not take out his payment on time and then charge him late fees...same thing they did to me after not reply to me until it was too late to move out and then they charged me late fees. SCAM ARTISTS!!!

Ive been paying $71 for my unit since July when I got the storage that was the set price they made me pay $196 last month plus put it in auction Im suppose to have money come out of my bank account on the 1st of each month because Im on Ssi the two young men that was there set all this up for me and now that Heather and another lady is there they are telling me that I have to pay $96 for the unit plus late fees when it was set up for automatic payment for the 1st of each month and the late fee would be waive due to it being only a few days short before the first Ive never had a problem until the ladies that are there came along Ive even asked to move the date to the 1st so we wont run into a problem but shes saying I have to pay more for that and I dont agree with that even told me if I didnt like it I can move what kind of customer service is that Ive been there a few times trying to get in during normal business hours and couldnt to pay and get into my storage and couldnt which lead me to call corporate to find out why nobody was there mind you I wasnt behind on my bil Im a customer who pays her bill so do I need to get attorney to get involved? Ive tried to pay my $71 for my storage and she wont except it please call me back as soon as possible 941285**** thank you

I showed up at my unit today and discovered there was a red lock on my unit. Thats not mine that belongs to I storage..

I dont understand what happened Im on auto pay. I talked to the woman in the office and told me that she put it on there because of my payment. How can that be? Im on auto pay.

I thought the conversation started out good on my end, but she was rude and disrespectful. I didnt do anything to deserve this.. Now when I went in initially got this unit, everything was fine happy go atmosphere. I didnt see that today..

when I first went and talked to her about me getting a storage unit and everything was fine. I told her I wanted to be on auto pay. She didnt do that. I dont know why.

And this little mistake cost me a late fee, which I did pay.

And I wanted her to be sure I was on auto pay, and she said yes you are now. ???

Not happy with the service I received at the Greenwood location at all! Spoke with team and manager who both looked over what I was calling about.

May account with charged on November 30th 2023 which should have been and always has been the 1st of every month since Ive had an account here. The early payment caused my bank account an overdraft! I called to get clarification and both kept speaking over me. I wanted to changed my payment date to the second or third of the month and got nothing but a bad headache after talking to the both of these people.

I asked for an email from the manager for the update and to this date have not received anything which Im not happy about! I would like to speak to the boss if this manager in regards to this situation.